Responsible Gambling at Spinchester Casino

We want gambling to remain a controlled activity. Player safety matters to us, and we encourage you to keep track of the time and money you spend. If play stops feeling manageable, taking a break and asking for support are sensible steps.

Player protection

Safer gambling starts with clear boundaries. Decide what you can afford to spend before you play, and treat that amount as a cost, not money you expect to get back. Keep gambling separate from essential spending, and check your account activity regularly. Our support team can help you understand the account options available if you need to step away.

Tools for controlling your activity

Different controls address different concerns: spending, losses and time spent playing. Contact support if you want to discuss controls for your account. You can also use your own budget and a phone reminder to help you stick to the boundaries you set.

Deposit limits

A daily or weekly deposit limit can help you plan how much you are prepared to spend. Choose an amount that fits your budget without affecting bills or other commitments. Ask support which deposit-limit options are available for your account.

Loss limits

Set a personal loss limit before each session and stop when you reach it. Do not increase it to recover money already lost. If you want an account-based loss control, contact support to check what is available.

Time limits

Decide how long you will play before you start. A timer can make it easier to notice when that time is up. Take regular breaks, especially if you find yourself playing for longer than planned.

Account breaks and self-exclusion

If you need to stop playing, contact support through Live Chat to arrange self-exclusion. You can ask about the options and what they mean for access to your account. To request permanent account closure, email support with your reason for closing the account. Closure requests are actioned within 72 hours.

Signs it may be time to stop

Pay attention if you spend more than planned, try to win back losses, hide your activity, or find that gambling affects your sleep, relationships or finances. These are reasons to pause and seek support, not reasons to keep playing.

Ways to maintain control

Only gamble with money you can afford to lose. Avoid playing when stressed or under the influence of alcohol. Check your spending and time regularly, and take an account break if your boundaries are becoming hard to keep.

Independent help

You do not have to manage concerns about gambling alone. GamCare, Gambling Therapy, Gamblers Anonymous and Gordon Moody offer independent support. If gambling is affecting you or someone close to you, consider speaking with one of these organisations or another qualified professional.