Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect the personal information you give us when you register an account, play games or use services on Spinchester Casino. We take your privacy seriously and set out below the types of information we process, why we process it and the choices you have about your data.

Types of data we collect

We collect information that helps us provide and secure our services, manage accounts and meet legal and operational needs. This includes personal data you provide directly, technical data from your device and transactional records of your activity on the site.

Personal data

Personal data covers information you give us when you register or contact support. Typical items include name, date of birth, email address, postal address, telephone number and identity documents when verification is required. We also hold payment details where necessary to process deposits and withdrawals, subject to applicable payment provider rules.

Technical data

Technical data is collected automatically when you use our services. This includes IP address, device and browser type, operating system, geolocation data where permitted, page visits, session times and error logs. We use this data to make the service work reliably and to detect fraud or unauthorised access.

Transactional data

Transactional data records your activity on the platform. This covers bets and game play history, deposits and withdrawals, bonus usage, loyalty activity and correspondence with customer support. We keep these records to process payments, resolve disputes and maintain account security.

How we use information

We use your data to operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. Data also helps us handle support requests, manage risk, resolve disputes and improve our services. Where permitted, we may use aggregated or anonymised data for analytics and service development.

Data protection practices

We store personal information on secure systems with restricted access. Technical and organisational measures are in place to reduce the risk of unauthorised access, loss or disclosure. Access to sensitive information is limited to staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies, pixel tags and similar technologies to remember preferences, enable core functionality, analyse usage and deliver relevant content. You can manage cookie settings via your browser, but disabling certain cookies may affect how parts of the service function.

User rights

You have rights in relation to your personal data including the right to access the information we hold, request correction of inaccurate data and request deletion where applicable. You may also object to or restrict processing in certain circumstances and request portability of your data.

Access, correction and deletion

To exercise your rights, contact our privacy team through the support channels available in your account. We will respond to valid requests and provide guidance on any verification required before making changes. Where deletion is requested, we may retain limited information as required to meet legal or contractual obligations.

Information sharing and third parties

We share data with third parties who perform services on our behalf, such as payment processors, identity verification providers, analytics vendors and fraud prevention agencies. We require these providers to protect your data and use it only for agreed purposes. We may also disclose information where required by law or to protect our rights and users.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. When we make material changes we will notify you via your account or other appropriate channels. Continued use of the service after an update means you accept the revised policy.