Need help? Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. Use live chat for quick answers, email for documentation, or call for urgent enquiries. We can help with withdrawals, payment methods, verification and account settings, and will guide you through any issue. Responses are prompt and practical, VIP players receive priority handling where available. Available across mobile and desktop.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies typically within 15 minutes) |
| General enquiries | [email protected] (billing and general queries; reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner onboarding and tracking; response within 24 hours) |
| Phone | +44 20 7432 6198 (calls Mon-Fri 09:00-18:00) |
| Working hours | 24/7 (chat and urgent enquiries) |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues or anything that requires an explanation or supporting documents. Use a clear subject line so your message can be directed to the right team, and include current contact details in case we need to follow up. This helps avoid delays while your request is being reviewed.
Contact Form
Response Time
Our support team is available 24/7 through live chat and email. Most enquiries are answered within one business day. More complex requests, such as those involving account verification or payments, may take longer depending on the nature of the issue. If we need more information, we’ll let you know what to provide.
Feedback
Got feedback or ideas? We'd love to hear from you. Share suggestions, bug reports or feature requests and our team will review them carefully to improve the site, promotions and overall user experience. Your input helps shape updates and fixes, so please send thoughts via live chat or email to [email protected]. We read every message and act on common themes.